What’s the 411 on the city’s 311 line?

WREG.com

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MEMPHIS, Tenn. — City residents say they’re having the hardest time getting help from the City of Memphis.

Sanitation crews have missed pick ups in parts of East Memphis and Cordova, and when the residents report the problem to the city’s 311 complaint line, they can’t get anyone to pick up the phone.

If they do get an answer, it still doesn’t mean help is on the way.

“I say as far as the curbside trash, it’s been here six weeks now,” said Larry Griffin, who says he has filed several reports online with the city’s 311 department.

Over-sized trash hasn’t been picked up in his neighborhood, and recycling is currently five days overdue.

Same situation in East Memphis, where another resident says recycling went untouched for days and over-sized trash still remains.

WREG called 311 and waited about 20 minutes before an operator answered.

CAO George…

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